Last updated 2 August 2026. Draft, pending review.
If a session fails because of a fault on our side, write to us and we will put the credits back. We would rather return them than argue about it, so ask.
Credits that have not been spent can be refunded to the original payment method within 7 days of purchase. After that they stay on the account, where they do not expire.
Credits already spent on a completed session are not refundable, since the session happened.
A game or a module added to your account can be refunded within 7 days of purchase, provided you have not run a session with it. Once you have run it, the purchase stands.
If a game does not work as described and we cannot fix it for you, we will refund it whenever you tell us, not only within seven days.
Write to hi@gentlebamboo.com from the address on the account, saying what you bought and what went wrong. We aim to reply within one working day.
Once approved, we process it immediately. Razorpay and your bank then take their own time, usually five to seven working days, to put the money back on the original payment method. We cannot refund to a different method.
There is nothing to cancel: no subscription, no recurring payment, no renewal. You buy credits or games when you want them.
Questions about any of this: hi@gentlebamboo.com